We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
“This dog stroller, designed for medium-sized pups, offers practical features to enhance your pet’s comfort and your convenience during outdoor adventures. Equipped with dual side pockets, you can easily store essential items, while the generous bottom basket provides ample space for all your furry friend’s necessities.
For added ease, the stroller features a handy cup holder positioned conveniently under the handle, keeping your beverages within reach during your outings.
Crafted with a robust iron frame and reinforced 600D Oxford cloth, this dog pram is built to withstand the demands of daily use, offering exceptional durability and resistance to clawing and biting, ensuring a long-lasting, reliable performance.
The inside of the basket is lined with a soft, comfortable attached pad that can be easily removed for cleaning, while two safety belts with sturdy buckles are provided to keep your pet secure and cozy during the journey.
Measuring 86cm in length, 46cm in width, and 99.5cm in height, this pet stroller has a maximum weight capacity of 14.9kg and is suitable for pets with a body length of less than 40.6cm, making it an ideal choice for small to medium-sized dogs.
The stroller’s collapsible frame design not only facilitates easy storage when not in use but also enhances its portability, ensuring effortless handling and transport, making it a versatile companion for pet owners on the go. Kindly ensure to measure your dog’s body length before making a purchase to ensure a perfect fit.”
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